What is a CRM? The question pops up the moment email threads, spreadsheets and chat messages can no longer keep pace with your customer activity. If you handle more than a handful of accounts, scattered information turns into missed deadlines and lost revenue. A Customer Relationship Management system—CRM for short—solves that chaos by putting every…

Zen Ninjas software development is more than a fun label; it is a framework that helps teams spot their own strengths and blind spots. In this story you will meet five Zen Ninjas—Crimson, Storm, Glacier, Mountain and Wizard—whose traits represent the highs and lows every developer faces on real projects. Crimson Ninja – Passion Without…